RETURN GUIDELINES
RETURNING AN ITEM
We understand that occasionally a purchase may not meet your expectations, so we have a simple returns policy to make this process as easy as possible. We offer a 14 day window for the return of items which opens on the day you receive your product. We just ask that all returned merchandise retains its original tags and packaging and is unused.
REFUNDS
The quicker you return an item, the sooner you will receive your refund. There is a process to be undergone of checking returned purchases, but this can be done swiftly and, provided there are no issues with the items you have returned, your refund will be processed promptly. Funds will be refunded via the same means that payment was received.
EXCHANGES
We do not process items for exchange. However, you are welcome to order a replacement item whilst awaiting a refund or after your refund has been processed.
RETURNS SUPPORT
As with every aspect of our business, we offer you 24/7 support via our customer support staff, who are available seven days a week to answer your queries, guide you through any of the processes you may need help with and offer you peace of mind from the start of your first purchase to the end of your final transaction.